Complain about HM Land Registry

Use this service to make a complaint about HM Land Registry.

 

You'll need an email address to use this service. We will send you progress updates and responses to your complaint to this email. If you do not have an email address, you can complain by telephone or letter.

 

If you do not want to make a formal complaint but do want to suggest how we can improve, you can give feedback using our contact form.

Start now

Before you start

We'll ask you for any information that supports your complaint:

• a title number
• a property address or description
• a HM Land Registry reference
• any documents or evidence that relates to your complaint

 

Help with supporting information

• You can find the title number on HM Land Registry documents, like copies of the title register, or a letter we've sent you.
   
• A property address or description is how we identify the address your complaint relates to. For example, '2 Example Row, Exeter, EX1 5AW' or 'land to the east side of Newgate Road'.
   
• A HM Land Registry reference is also known as a HMLR reference, HMLR Application reference or ABR.
   
• Your customer reference number is a reference you create and ask us to use.