Accessibility statement for Apply for Business e-Services
This accessibility statement applies to the online form Apply for Business e-Services account.
How you should be able to use this website
This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- access the website using a variety of devices, screen sizes and orientations
We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- back-links are not on all of the pages
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us online.
You can also contact us to request our assisted digital service if you would like support using the service.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.
Telephone
Telephone: 0300 006 0444
Monday to Thursday, 8am to 5pm (except public holidays)
Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except public holidays)
Online contact form
Submit an enquiry through our contact form.
We’ll respond to your request within 5 working days.
Address
HM Land Registry Citizen Centre
PO Box 7806
Bilston
WV1 9QR
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Our accessibility testing has revealed failures related to navigation. Some pages are missing back-links, making it harder for users to move around the site. This can be a problem for keyboard, screen reader users, and those who rely on clear and consistent navigation. This means it fails WCAG 2.4.5 (Multiple Ways - AA). WCAG 3.2.3 (Consistent Navigation - AA), and WCAG 2.4.1 (Bypass Blocks - A)
Disproportionate burden
There are no features in this service that are a disproportionate burden.
What we’re doing to improve accessibility
We’re continually improving this service and will update this statement when anything changes.
Preparation of this accessibility statement
This statement was prepared on 24th March 2025. It was last reviewed on 24th March 2025
This website was last tested on 12th February 2025 against the WCAG 2.2 AA standard.
The test was carried out by HM Land Registry. All the pages were tested using manual and automated testing tools by our website team.