Accessibility statement for Apply for Business e-Services

This accessibility statement applies to https://customerhelp.landregistry.gov.uk/afs1-apply

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (include the software and version that you tested the service on. For example, JAWS version 2021)

We’re also aiming to make the website text as simple as possible to understand.

Get advice from AbilityNet on making your device easier to use if you have a disability (link opens in new window).

How accessible this website is

We know some parts of this website are not fully accessible:

some headings are not consistent
back-links are not on all of the pages

accessible PDF
large print
easy read
audio recording
braille

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm

Find out about call charges (link opens in new window)

We can also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Online contact form

Use our contact form to get answers to the most common questions or to send us a message.

We’ll look into your request and get back to you in 5 days.

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below (link opens in new window).

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

A Variable Direct Debit must be 7 digits long. However, you can enter less than 7 characters and also more than 7 characters. This fails WCAG 3.3.1 Error Identification (A).

Back links are not on all of the question pages. This fails WCAG 3.2.3 Consistent Navigation (AA).

The error summary does not clearly define what field is affected. This fails WCAG 3.3.3 Error Suggestion (AA) and 4.1.3 Status Messages (AA).

We plan to fix these errors by September 2023.

Content that’s not within the scope of the accessibility regulations

There should not be any other content that would cause accessibility problems in this service.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services (link opens in new window).

Disproportionate burden

We will ensure that our services are compliant with the accessibility regulations. Content that does not currently comply with the guidelines can be found in other sections of this statement.

What we’re doing to improve accessibility

We’re continually improving this service and will update this statement when anything changes.

How we tested this website

We tested our Business e-Services page using our in-house software.

This was tested on 7 October 2022. Tests were carried out by an independent internal audit team using a purpose-built test suite.

This statement was prepared on 26 October 2022. It was last reviewed on 26 October 2022.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the accessibility requirements, report it to the Customer Support Centre:

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm

Find out about call charges (link opens in new window)

Online contact form

Use our contact form to get answers to the most common questions or to send us a message.

Address

HM Land Registry Citizen Centre,
PO Box 74,
Gloucester
GL14 9BB

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in new window).