Hi Nicola - he can try but the application has been made by the conveyancer firm so we are very much tied to dealing with them as his legal rep for example.
If he is dissatisfied with their efforts to date then he should escalate matters within the firm as appropriate and ask them for copies of the correspondence etc. In an effort to try and assist if you ask him to contact us directly then I can at least explain what remains outstanding and he can then seek to inform/assist the conveyancer as appropriate -
Public guidance: dealing with land and property - GOV.UK - you can then ask him for the enquiry reference and share that with me here
If he chose to dismiss them so that they no longer acted for him then we would need their written confirmation and that could delay matters further. I would recommend the escalation option as being the best one here
SX74059 & WSX46880