application

Hi - could you please advise if you have all information to be able to process application ref MAN192576 please & what is the estimated completion date if you have all the information. thanks 

Hi Anthony - the oldest application against that title was submitted in November and the estimated completion date is currently 10th Feb 2026
MAN192576 

ok thankyou. Do you know if HMLR you have all the required information you require to allow it to be processed - so nothing is holding it up ? also do you know why it is so long as Feb 2026?

Anthony - unable to confirm that until processing starts. The lengthy estimate/wait time is because it's a complex application which requires manual handling and a specialist caseworker to process it.
The application is protected so a lengthy wait may not always impact but if there's now an urgency involved then the conveyancer can request expedition as appropriate - Request an expedite - GOV.UK
MAN192576 

Thankyou. Do you know why it might be classed as a complex application as it is a single purchase & change of owner so do not understand why classed as complex?

also - do you know when processing might likely start by HMLR to check all information is received so there are hopefully no further delays than the forecast 10th Feb 26?

Anthony - the estimated date is the same for processing but it's an indicator of wait time really
Unsure where your interest lies in this title but there's more than one application pending against that title so I assume you are either unaware or there's a second title involved as well
If you are using a conveyancer then I would suggest speaking to them for clarity re the type of application involved and whether there's an urgency or not 
MAN192576 

Thank you so much for your information. I am enquiring on behalf of the purchaser of the property (Kam K) who is my close family member who has asked me to help enquire on her behalf to help with her English language & online understanding. The purchase happened over 2 years ago, we have written to her conveyancing solicitor numerous times to enquire why there is a delay & understand details of progress. The solicitors have been extremely poor & have not responded to our last 3 letters of enquiring to provide any details, therefore we do not fully understand the process & are concerned they have still not provided everything you guys need and what the expected times will be. We have asked the question again of the conveyencing solicitor but do not have any confidence if we will get any response. When we looked ourselves at the HMLR  website it advises 4-5 months despite the property purchase completion being over 26 months ago. It is hard to understand if the registration is simple of complex as it has not been explained to the purchaser in detail. The company who acts on behalf of the owner of the buildings freehold who manages service charges/insurances of the apartment block is putting extreme pressure & asking  why we have not completed the land registry as they have advised this is impacting them & their ability to charge certain  service charges etc so its all getting stressful & we arent sure where to get the detail to understand the remaining process with yourselves. The purchaser would therefore just like to understand the process & if everything is completed and all documents issued to HMLR as far as possible so hopefully no more delays so we can understand for oursleves but also tell the freehold owner. If there is any further information you can advise to help our understanding we would be extremely grateful. Thank you

Anthony - thank you for the additional information although there is no pending application to register a purchase of this leasehold title number which is currently registered in a company name
I wonder if that's the right title number as it could be the head leasehold title and the purchase is/was of a sub-lease
Can you share the postal address of your relative's property please?

Hi and thank you for assisting in our queries. The address is Apartment 75 Irwell Building, Derwent Street, Salford, M5 4SS.

Hi and many thanks - so I think your friend is actually buying the sub leasehold title MAN217509. That's fine but the 'hold up' I suspect is re the title we first shared MAN192576 and for the head leasehold title. I imagine her mortgage lender is wanting that title up to date before approving things
The trouble is that there are a number of pending applications against that title waiting to be processed but only her conveyancer/mortgage lender can confirm/explain if that is indeed the case
If it is then they need to be speaking to the seller's conveyancer and asking them to request expedition re those pending applications. If they won't/can't proceed for the reasons stated then they need to try and ensure that processing starts asap and there are no other hold ups. It will still take time I suspect due to the complexity of the applications submitted and if any are not in order that simply adds to the delay
Request an expedite - GOV.UK

Thank you again for your response. OK - we are learning quite a lot of information here from yourselves which is good as having zero response/communication with the solicitors since November when we initially chased the up.

So if I understand we have 2 applications that are associated with this purchase & registration of the property is that correct?
 

• MAN217509 application is the sub leasehold tile ref ref - which is the one for the purchaser (KK)?
• MAN192576 application is for the head leasehold title - is this for my bank/mortgage lender?

The head leasehold title application needs to be resolved before the sub leasehold application can be processed is that correct - this is the item which is forecast to be processed 10th feb 26 as a complex application?  Can you advise when MAN217509 was applied for (as our solicitor never confirmed when we have chased). Once application MAN192576 is dealt with (you advised pending date is 10th feb 26) does that mean there will then be a further wait for the processing time period for application MAN217509  or will both be dealt with at the same time?

We are getting very little to zero communication from the solicitor on this matter, I wonder if you could assist ourselves on what detail questions you think we might be best to ask & to whom we direct the questions to (as the process is difficult to understand without help from the solicitor).  Do we need to request application MAN192576 needs to be expedited because it is holding up the application MAN217509 which is over two years old purchase? Do we just need to ask just the solicitor or are their specific questions we need to ask the purchasers mortgage company?

As the solicitor is currently not responding to any queries & has created these delays what happens if we look to get another solicitor to take over & complete the process?

Sorry for all the questions - just want to try and get clarity if everything has been done as far as possible & if not make sure we can get this process moving without more delays as unsure exactly what we need to do therefore any guidance/support is greatly appreciated..

thankyou

Anthony - you have a broad understanding yes but my replies haven't explained things fully but then again that isn't something that we would share in such detail via the forum. Your conveyancer and lender should be well aware of what's happening re the sub and head leasehold titles through their own requests for copies and official searches
You really should be relying on them to explain matters and guide you through the process and reason(s) for the delay

No - you don't have 2 applications that are associated with this purchase & registration of the property
There is no application against MAN217509 - only the official searches I refer to and which indicate a link to the purchaser (KK) you mention
MAN192576 is the head leasehold title and there are a number of applications pending.
I have assumed that KK's purchase won't proceed until the applications are completed against the head leasehold title as posted previously - some mortgage products have different risk profiles to others and I suspect KK's lender won't complete until there's a clear head leasehold title. But again something you need to confirm with the conveyancer

The oldest application against the head leasehold title MAN192576 is from November 2024. There are then 4 other applications as well against the same title
There is no application against the sub leasehold title so nothing to expedite on that title MAN217509

Changing solicitors won't alter the delay/issues I assume as the same mortgage lender is in play

You need to escalate matters within KK's conveyancer firm to improve communication, explain what the issues are and reasons for delay, and to also ensure that the appropriate request to expedite is submitted along with supporting evidence. 

OK thank you.

For clarity KK has been in the apartment for the past 2 years – so the purchase has gone through in that respect to allow her to live there. Are you saying that an application for her leasehold has not yet even started for it to be he her name (only searches have been undertaken ref MAN217509). And that the head leasehold title needs to be resolved first MAN192576 – this is what you think we need to ask the solicitor to expedite…?
 

as well as my question above, you mention that your replies havent fully explained things but that isn't something you would share such detail on the forum which I understand... In the meantime we have sent questions of all the information you have given us in a letter to the solicitor just now, however as they have not been forthcoming recently with communicating with us, im just wondering if there is another method of communicating with HMLR oursleves directly other than the forum so we can get that further detail information you mention?

Anthony - there has been no application to update the register re the purchase of MAN217509. 
If you require further information re the pending applications against the head leasehold title MAN217509 you should submit an OS3 form with a fee of £11 payable by cheque/postal order to HM Land Registry - Official search without priority (OS3) - GOV.UK 
Only her conveyancer/lender know what needs to be expedited as only they know what is standing in their way of lodging an application to update the sub leasehold title following 'completion' of her purchase
I would again encourage you to resolve this with her conveyancer

Hi - since our conversation on here we have written to the conveyancer twice in an attempt to contact them & get support for the questions you advised but we are still getting zero communication or support of them to aid our understanding. I have two questions that hopefully you can help with if possible:-

1. We would like a letter or email to my family member (K K the owner of the property) that states in writing that her application for land registry is progressing however it is classed as a complex case by HMLR because of certain reasons. This will assist the her in being able to send this letter/email over to a number of organisations which are now putting pressure on her for various reasons and is causing her stress. How can she get something like this? Is there an email address she can forward/ask a question? Is there a better way to communicate with HMLR other than this forum where she can maybe get more information without the current support of her conveyancer?

2. We have looked at the search without priority form OS3 for MAN217509 you mention in our conversation above & some of the boxes that need filling out are difficult to understand without our conveyancers help (eg is box 3 registered proprietor - is that the previous owners mortgage lender?, & box 6 Property tp be searched I am guessing we are ticking box  6B search of part, box 8 application & search date - do we simply put the date the apartment was purchased by my family member?) - is there someone who can assist with these 3 queries for the form we have?

Thanks

Sorry above 2nd question above was in relation to MAN192576.

Also  in addition to above, as we are getting no help from the solicitor we are wondering if we can just request MAN192576  to be expedited ourselves if it is holding up MAN217509 by ourselves? by the sounds of it that means we need further information from HMLR that you cannot disclose on this forum? If that is correct - is there another way of communicating on behalf of KK with yourselves (eg by email)?
Thanks
 

Hi Anthony - she can use the contact form to submit her enquiry and the support team will respond as appropriate - Public guidance: dealing with land and property - GOV.UK 
Re the OS3 - unsure why you would be making such a search as at the time there was no application pending so such a search would not reveal anything 
And an application to update the register re KK's 2023 purchase of Apartment 75 has been submitted on 9th July. 
I'll flag it with casework colleagues to see if it can be hastened
MAN217509

ok great - that really good news as I am guessing that even though the solicitor isnt communicating with KK, at least it looks like they have done something since we sent our letters 2.5 weeks ago & have now put in the application for the sublease in KK's name - thank you very much for this you have been very helpful