My application has been with you for some time now. How much longer might I have to wait?

I am sorry to report that cases are taking longer to process than we would like at the moment, following very significant market demand in recent times alongside a number of other factors. We apologise sincerely for the delay, and any inconvenience it may cause. We are working hard to improve turnaround times, with additional staff, new processes, and faster interaction with customers where it is necessary.
Processing Times
Read about how we are delivering our services and how long we take to process applications on our website.
Checking Progress
If you used a conveyancer then they are often best placed to track progress using their secure portal to monitor the progress of applications and check the Estimated Completion Date. This is a date by which the application is likely to be completed. It is not based on the individual application but is an estimate of when the majority (90%) of that application type will be completed. It’s only an estimate, but by continuously collating data, we know how long it takes for different types of applications to be completed.
Expedition
If you think your application is urgent, because the delay is causing hardship, or is holding up a following transaction, your conveyancer/you can ask for it to be expedited. Your conveyancer can again use their secure portal and submit documentary evidence to confirm the urgency. If you have access to such evidence then you can use our contact form to submit the request.
If you ask us to 3expedite it then you must clearly state the reason and attach any supporting evidence. Redacted versions of documents that contain commercially sensitive information are acceptable, provided it remains clear what the document relates to. In all cases, we reserve the right to refuse requests or to ask for additional evidence if we consider it appropriate.
If approved, we aim to process the application within 10 working days. This does not mean that in all cases it will be completed within that timescale as it still has to be in order and pass any necessary checks at our end.

If there is no linked transaction or hardship, then we would ask you to review our online guidance and not to contact us now as doing so will only delay the urgent work being done. Your application protects you and often it is a case of waiting until we contact you or your conveyancer as appropriate.