Expedite request went over 10 days

I moved into my new build flat in August 2024. I have yet to receive my title since then. On the 3rd of February, I put in a request to expedite my application as my mortgage was due to expire on the 31st of March and I wish to staircase. On the 24th of February, I called HM Land Registry to ask for an update and my guy on the phone said he would put in another request. Nothing since then again. I called yesterday for an update and Emma L said she would email me with updates and nothing since then. My solicitors have not received any requests for additional information or any issues so I don't understand the delay.