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Posted Mon, 10 Aug 2026 11:44:54 GMT by Ella S
Hi What should have been a very quick sale for our buyers is being severely impacted by the delays in the purchase of our property and a second expedited application to yourselves submitted by our sellers. Ref: P439YKV Customer ref DO/L10352-002 Until this complication of the deed title arose, our first time buyers who were expecting a move weeks ago are having to rent (!) & need some assurance that this application will be soon completed . Solicitors are saying it is out of their hands .PLEASE 🙏could you possibly help in providing a timescale for completing the above application so that we can reassure our buyers who we feel are at risk of dropping out of the sale of our house because of the delays to our purchase as referenced above. Your help with this would really be very much appreciated.
Posted Mon, 10 Aug 2026 12:35:41 GMT by Adam Hookway
Hi Ella - sorry to read of the issues you are facing. I'll check with the casework for an update as I can see the conveyancer responded last week re some outstanding information HS409838
Posted Tue, 11 Aug 2026 08:00:48 GMT by Ella S
Thanks so much for your response Adam- an element of stress is already eased just by being able to communicate with you directly. So appreciate you looking into this for us and look forward to hearing back from you. Ella
Posted Tue, 11 Aug 2026 12:29:55 GMT by Adam Hookway
Hi Ella - application completed and register now updated HS409838
Posted Tue, 11 Aug 2026 13:01:14 GMT by Ella S
Adam can't tell you how happy we are to hear that- THANKYOU!! Can I ask when all the necessary info will be passed on are the conveyancers immediately notified? Ella
Posted Tue, 11 Aug 2026 13:09:47 GMT by Adam Hookway
Ella - they are notified immediately and the registered info is available to everyone online also
Posted Tue, 11 Aug 2026 13:22:00 GMT by Ella S
You're an absolute star- thankyou so much for your help with this!! Take care Ella

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