If application is lost in the post

Hi,

After having sent off my forms AP1/TR1/ID1 and ID3 with Royal Mail Tracked 24  - it looks like it's disappeared. I did take a scan of all the documents I was submitting, are these acceptable to print off and resubmit or must they all be done again?

Also, do you acknowledge receipt of any application? So we can ensure you get them?

Hi David - please use our contact form first to flag the 'missing' application. Resubmit it as best you can as well to preserve priority.
I'll check with colleagues as I understood we were now acknowledging receipt of public applications but unsure of the start date/process 

HI Adam,

So printing off all the scanned/signed items I have would be sufficient? I need to wait seven days before it is actually deemed lost with Royal Mail - but if I get to next Weds (7th) and it's still not got anywhere, I will contact use your contact form to notify. Then I presume I resubmit with the scanned items printed off again? (and this time send it special delivery!)

Thanks

David - that's a Q only the casework team will be able to answer. So best to flag the 'missing' application as well as submit a new one to enable them to see what evidence you have etc
If it's been lost by Royal Mail, not us, then that may be an issue but I would get the Contact form done and submitted whilst you wait for Royal Mail to get back to you. The support team can then advise on next steps as appropriate and you can update the enquiry with details of the Royal Mail response.

Hi Adam,

Thankfully it looks like this may have been found as the tracking has now resumed on Royal Mail, so it looks like it should reach you today. It's not an urgent application, but how long do you think it might approximately take? It's not complicated, just changing one tenant in common to another.

Hi David - that's a relief. Wait times can on average be lengthy, 4+ months. But much depends on what the application actually entails.
I assume you mean it's a transfer from joint owners to just the one of them plus A N Other as per the AP1/TR1 you refer to. So average wait time as stated but we will contact you/the owners as appropriate once processing starts. Just wait for that contact 

Hi David - just to flag that email acknowledgement of receipt of applications from the public commences on 5th August. If the application form has been completed to include an email address.

Hi Adam

My AP1/TR1/ID3 documents have also been lost by Royal Mail - the second time this has happened.

Is there a public-facing office at Citizen Centre, Gloucester where I can physically bring the documents and receive an acknowledgement of receipt?

Thanks

Hi Christopher - there is no public facing office. If items are not being delivered/lost in post I would try recorded delivery or similar instead

HI Adam

The initial application was sent via Special Delivery, and tracking updates stopped mid-journey, and the application never reached Land Registry.

I really don't know what I am supposed to do if you cannot trust Royal Mail and Land Registry has neither a public facing office nor an electronic means of submission.

Hi Christopher - really sorry to read that and must admit not come across a mid-journey failure before.
The only alternatives are a different delivery means or using a conveyancer. If the two deliveries were sent via the same start point then trying a different one may also be worth considering also?
If Royal Mail Special Delivery has failed you then do they not offer some alternative means of guaranteed delivery at their cost for example?

Hi Adam, 

I have just checked my bank account and the cheque for £70 included with the most recent forms has been cashed.

This obviously proves that the forms arrived with Land Registry. 

What next? Is there an internal search process you need to undertake? 

Christopher - what's the title number involved please?

Hi Adam, 

It is WM969689

Thanks 

Christopher - many thanks. So nothing showing as yet re an application to update that specific title. 
If it was only cashed/banked in the last few days then there might be a delay in then scanning and loading the application 
Can you confirm the date and also what forms were submitted also please?
In the 'old' days the cheque would have been presented to the bank with the HMLR details re title etc on the reverse but I'll need to see what record is kept if no application then appears in our system

Hi,

The forms were posted on 24th July and the cheque was cashed on 30th July.

The cheque had the title number written on the back.

The forms included were:

AP1
TR1
2 x ID3

Thanks for looking into this for me.

Christopher - in the circumstances and to aid our own investigations can I ask you to complete our contact form and include the following details
Confirm what was sent and to what address and on what date. And any details you can re the cheque used, fee paid and date of being banked
If you have a copy of the form AP1 as well then attach that to the contact 
Let me know once done and quote the enquiry ref received

Hi Adam,

I have completed the contact form as requested - enquiry reference CMP20241608-2071

I have included in that contact form:

- photo of the cheque (serial number 022055), submission date of the forms and cheque

- the address the forms (AP1, TR1, 2 x ID3) were posted to

- screenshot of bank statement showing that the cheque with the above serial number has been cashed by Land Registry

- copy of AP1

I hope the above is sufficient to resolve this?

Thank you

Hi Christopher - the support team will investigate what has happened and respond as soon as they can

Hi

Please give me your honest opinion - I assume the chances are that these forms have been lost in the scanning / post room and that after this investigation I will simply be told to resubmit? 

If that is the case I would rather begin that resubmission process now than be told 'within 20 working days' that I will need to do so. 

To put it another way - in your experience, what proportion of 'lost forms' cases are subsequently found?