How to find out Land Registry Application # - concerned solicitor has not actioned

Hi, Almost 2 years ago we bought a flat in a new-build block of flats. All other flats have had their flat registered; our solicitor has been telling us for nearly two years that the application is still pending. I've finally asked them for the number so we can raise it on this forum, but now they claim that the Land Registry IT system is down so they can't access it. Could you confirm this is down? How can we ensure that our application has in fact been submitted? Many thanks, Keye Tersmette

Hi Keye - our system isn’t down at present. What’s the property address please?

[Address redacted] SE13 5QZ, London, thank you!

Keye - many thanks. Submitted 16th July 2024. Processing started in Feb 2025 but we needed more from the conveyancer. Over the months since they have provided partial responses and asked for more time. Our last contact with them was yesterday to request further correction of the paperwork submitted and since amended. They have responded today. Hopefully their reply is sufficient and the application can be completed in the coming days TGL621025

Thanks Adam! We'll keep an eye and ear out then! Really appreciate your prompt response!