Angel Rana Noya - Usually it would be the lender, Nationwide in your case, who would do this. They would make an application and automatically remove the Charge (mortgage) from the title register.
However, in some cases they may send the property owners a completed
‘cancellation of charges’ form. If this has been sent to you then you have to fill in an
application to ‘cancel entries relating to a charge’ and a
confirmation of identity form.
These forms have to be sent to our Citizen Centre address.
We will update the title register and tell you when it has been done.