Ref 260508-6149324. Title Change Needed Urgently.

Hello there I am in the process of re-mortgaging and need the title register updated. We started the process in April and after a bit of back/forth my solicitor sent the final batch of requested information on 29 May. So far no word from the Case Officer on the status of this despite requesting this be expedited back in April. It is essential to my re-mortgage request that I get the title changed before the end of June. Can you see what is happening? If this doesn't happen in time it will cost me *£000s. Thank you for any help. Case details below. Adam Myers Flat 306, 23 Plumbers Row, London E1 1EQ Ref: 260508-6149324 ABR No: G917FPT Title No: EGL440851

Hello Adam - There has been an issue with the quality of deed submitted and whilst the solicitors have tried to address that, the deed is still of poor quality. We informed the solicitors on 29 May itself. I have made my colleagues in the processing team aware of your situation. They are going to consult a senior officer to see if we can proceed on the basis of the latest copy of deed provided to us. I have asked them to update me so will let you know here when I have some information. Hope this helps.

Hello Adam - I have now had more information from my colleagues. As I mentioned earlier, the quality of the transfer deed presented to us is not satisfactory. Today we have received further correspondence from Taylors Legal asking for an extension of time to deal with the issue. Based on their request we have arranged for the application to be stood over. I would suggest you contact Taylors Legal and establish what is happening.

Thanks for all your help Nimish, much appreciated. I have reached out to Taylors Legal about this.

Hello- This is Adam's wife, Michelle. May we please have an update about this case? We have heard from our solicitor, who told us on 6 July that she had been told a 'case handler will be contacting me within 48 hours to find a resolution'. To the best of our knowledge, this has not yet happened. Due to not having resolved this sooner, we were unable to proceed with our remortgage and have been switched to the standard variable rate. We are desperate to get this resolved as soon as possible. Please can you let us know where we are with this?

Hello Michelle - the last casework contact with the conveyancer was on 24th June after the conveyancer asked for a further 8 weeks to respond to the outstanding request. They had been advised at the end of May that the quality of the submitted paperwork was insufficient I'd recommend asking your conveyancer to contact us in writing or through their secure portal if they have an issue. But I'll email them myself to request that to try and move matters forward.

Dear Adam- Thank you for your response; however, our conveyancer has advised that she reached out last week to facilitate a solution and was told that the caseworker would contact her, but that has not yet happened. The solicitor suggests that the TR1 is correctly signed and a perfectly adequate copy and does not understand why it is not acceptable. We have also seen the TR1 and are unable to see what the problem is. Can you advise? This is what we have been trying to find out from the caseworker for weeks and weeks.

Michelle - I have shared your conveyancer's response and attachments with the casework team. They will consider the contacts and provided information and respond as appropriate. It's not for me to advise on specific casework matters raised with the applying conveyancer. The only comment I would make is that it's clear to me that there is a problem with the submitted Transfer. Hopefully the casework team can resolve it quickly with the conveyancer.

Dear Adam- Thank you. I appreciate your assistance with this and am hopeful that with your help, this will be sorted soon. Kind regards, Michelle

Dear HMLR, Further to our previous correspondence, I have once again contacted our solicitor, and this is the response I received: "HMLR have also emailed me on Thursday to ask why I apparently haven’t responded to them (so it’s clear to me nothing was actually looked at or investigated at either your complaint or mine). I have again for the 10th time responded with evidence to show I have responded within the same hour back in May and the request we put in to extend time is generated automatically as they didn’t get back to me. He’s thanked me and said he will send to the case handler to consider and will come back to me. I am yet to hear too. I appreciate you are in need of remortgaging, however as you have seen I have acted on queries on the same day with HMLR." I am becoming increasingly concerned that our application does not appear to be progressing despite our repeated efforts to resolve this matter. Our remortgage offer is due to expire shortly, and unless the title is updated at the Land Registry before then, we will be unable to complete the remortgage. This will leave us with no option but to arrange a new mortgage at a significantly higher interest rate, resulting in considerable additional cost to us. From the correspondence above, it appears there may have been a breakdown in communication somewhere between HMLR and our solicitor. As applicants, it is very difficult for us to determine where the issue lies, but we are extremely anxious to do everything possible to help bring this matter to a conclusion. Could you please advise whether there is anything further we or our solicitor can provide to assist the case handler? We would be very grateful if you could also confirm the current status of the application and whether there is any way it can be progressed as a matter of urgency given the serious financial implications of further delay. Thank you very much for your time and assistance. We would greatly appreciate any help you are able to provide. Kind regards, Michelle and Adam

Dear Michelle and Adam - pretty sure things are progressing and the casework team are in a position to now accept what's been provided. I'm checking with them now for certainty though.

Dear Michelle and Adam - the application has bene completed and the register updated. The conveyancer has also been informed. I trust your next property steps are a more positive experience for you both.

Dear Adam- Thank you so much. We really appreciate your help with this and are delighted to have the matter resolved.