Thank you, Adam. I appreciate the quick response. An excellent start to my customer  journey map with HMLR. <br> <br> Our solicitor said they have been told only the original lease or a certified copy of the original is acceptable. Assuming processes/legislation haven't changed since 2020, I can't understand why the photocopy provided by my original solicitor was accepted by HMLR. <br> <br> I will do as you suggest and use the contact form to check what was submitted at the time. I suppose it's possible that the original/certified copy was provided, but having reviewed my correspondence from the purchase, my solicitor never referred to having the original. <br>