HI Mary - their application was submitted on 21st October and is waiting to be processed. It could be several weeks yet before that happens.
If there's an urgency then you/they can request expedition to hasten the process -
Request an expedite - GOV.UK
Expedition does not guarantee that it will be completed in 10 days as much will depend if everything is in order and if more is needed from the applicant
K600476 - H318ZPT