Andrew - the formatting is not great at times re the forum posts and I understand that's linked to the software/device being used by the poster and the system we use to maintain the forum and contact channels
With regards the pdf issue you raise can you confirm that the erroneous information you refer to is contained within the text of the email you receive please
And can you share a copy of the image via
our Contact form please and I can then refer it to those responsible for the emails issued in this way