David - they were issued on the 6th April. The records refer to the request to be issued by email if possible but if not then to post for your attention. But the record is unclear as to which channel was used and just states that they were issued
It's several months ago now of course and there's nothing we can do via the forum so i'd suggest using
our contact form to submit the specific details and the support team can then check further and advise/respond as appropriate