How long to receive title deeds requested?

I am supporting my father since my mother passed and he wanted to remove her name from his property so he can sell. I requested a copy of the title plan to be sent electronically. Having paid for this Jan 19th, I have yet to receive it. How long does it usually take? thanks

Tracey - if you used our online service then it's an immediate download. Nothing is sent by email for example. https://www.gov.uk/search-property-information-land-registry Do check that you used our service and not a third party non-official government service. If you did then submit an enquiry with the title number, postal address and worldpay ID from your payment and the support team will check respond - https://www.gov.uk/guidance/contact-hm-land-registry