HELP! Removal of Equitable Charge

Hello. 
Please help me. I am in the last stage of re-mortgaging and the new lender has asked for - 

• Equitable charge on the property dated 16/02/2016, please provide redemption as this will need to be removed.

I don't know what to do to be honest. The only equitable charge I know of (hope there isn't another) was removed on September 2021! The solicitors dealing with it were Mortimer Clarke and confirmed by two letters - 1 that the debt had been settled, 2 was confirming that the equitable charge had been removed. I still have the letters from them (I have attached the removal one (I couldn't attached both, it won't let me). I truly believed it had been removed.

How do I do this?! Is there some I can call and what proof can I give them that it has been removed?! The re-mortgage will not go ahead without it!

Please help me. Kind regards
Jackie Price

Hello Jacqueline - we've never received an application to remove the equitable charge so I'm unsure as to what the conveyancer is referring to re confirmation etc
We would require a completed form CN1 and supporting evidence, usually a form DS1 completed by the creditor, to cancel the equitable charge
Once submitted you should then request expedition - Request an expedite - GOV.UK
NK345279

Hi Adam,

Thank you so much for getting back to me. I'm stumped too. 
So there is still a charge against the property still? Is it possible to tell me by who and when, do you know?
Thank again Adam,
Jackie 

Hi Adam,

Sorry to get back to you so soon. I have some news.

I contacted Mortimer Clarke about the charge, after a they searched their records it was confirmed they didn't request it to be removed. They did say that tomorrow they would be contacting the land registry to have it removed. 
I asked them to please do it as a matter of urgency, they said they would. Though I have no way of knowing if it is done.

Many thanks,
Jackie

Hi Jackie - no apology needed
Well done for getting things moving - you can use our free Property Alert service and register your details. You'll get an alert when they submit their application Property Alert - GOV.UK

Hi Adam,

Thank you so, so much for all your help. You've been a godsend, your a Star!

I'll do what you suggest and let you know how it goes/happens.

Thank again and again!
Jackie x