Hello Alison - I'd need the specifics, title number or address, to be able to check the details for you.
Most banks discharge their charges electronically and they complete in seconds.
If there's a delay I can only assume they've applied by post and the backlog of work has impacted, something's awry or wider checks are completing.
I'd suggest starting your own thread under Application and sharing the specific detail as mentioned.
If you don;t wish to share the details then you can use
our Contact form instead and the details will be private